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Return and Refund Policy

1. 30-Day Unconditional Return Guarantee We want you to be completely satisfied with your purchase. That is why OKENA, LLC offers a 30-day unconditional return guarantee on our products. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

 

2. Eligibility for Returns To be eligible for a return within the 30-day window, your item must meet the following criteria:

  • The item must be in the same condition that you received it.

  • The item must be in its original packaging.

  • To complete your return, we require a receipt or proof of purchase.

3. Refund Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed immediately.

  • A credit will automatically be applied to your credit card or original method of payment within a certain number of days, depending on your card issuer's policies.

4. Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

5. Exchanges We only replace items if they are defective, damaged upon arrival, or if they malfunction. If you need to exchange it for the exact same item, please reach out to our customer service team.

6. Shipping Costs for Returns To return your product, you should contact our support team first to receive the correct return mailing address.

  • Depending on the reason for the return, you may be responsible for paying for your own shipping costs for returning your item.

  • If the item is returned due to a defect or our error, OKENA, LLC will cover the return shipping costs.

     

Contact Information If you have any questions or need to initiate a return, please contact us at:

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    Company: OKENA, LLC

     

  • Email: kagan@venorai.com